AI search gains 3-fold influence over traditional search in shopping decisions: McKinsey

Wednesday, November 11, 2026 - 13:27
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McKinsey's survey, conducted in June 2026, covered around 21,000 consumers across 11 markets. It found that 56 per cent of consumers had used standalone AI chat or search tools for shopping in the previous three months, compared with 27 per cent who had used AI shopping assistants operated by retailers.

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