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Kunal Shah may have expected WhatsApp Pay's challenges. He didn't see the username battle coming

Friday, July 3, 2026 - 19:45
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Kunal Shah may have expected WhatsApp Pay's challenges. He didn't see the username battle coming
WhatsApp's introduction of usernames in India has sparked controversy, leading the government to request a halt for review. Kunal Shah, the new global head, faces challenges in enhancing the platform's payment services amid scrutiny of user data safety and cybercrime prevention.

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